The New York Post reported today that John Liu, New York City’s newly elected Comptroller, has instituted a new policy…..drum roll please….and the new policy is:
The New York City Comptroller’s mission:
“The mission of the office is to ensure the financial health of New York City by advising the Mayor, the City Council, and the public of the City’s financial condition.”
Wow.
Business and political bookshelves are filled with examples of leaders who do everything to fit in, who talk about the importance of “team,” who pick up garbage when they pass it and who proudly describe no task, regardless of how menial, being beneath them.
I have had the opportunity to work with myriad elected officials over the years, a few who took the actual title (what he or she was called) very seriously, and most who took the job a lot more seriously than the title. One group includes men and women who were beloved long after they left office, and the other group (the “title” group) does not.
In this day and age, when people are hurting, incumbents are vilified and being a man or woman of the people is what’s in (watch C-SPAN for any random 5 minutes, listen to a speech or testimony and you will see what I mean), I am not sure what message Mr. Liu is trying to send.
I am quite sure about the message that the general public has received.

























While I agree that the perception of the message matters, and in this case significantly, I would be cautious about painting a picture of this guy that is too unfavorable. I don’t know or work for him, but I can envision a scenario where the comptroller office is a bit out of control, lacking respect for decision making authority, and perhaps is a bit too chummy. Putting discipline in place and forcing respectable behavior may be a necessary course to ensure they deliver effectively on their mission. The “stand when I enter the room” might be a bit overkill, but we are not assessing the situation.
I think the theme still holds, and Matt often refers to it, effective communication is about more than just talking.