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I.   “You lie!” With those two words, Congressman Joe Wilson (R-South Carolina) now might have the highest name identification in Congress.  Those two words are not today’s topic – Congressman Wilson’s apology is. Crisis Communications 101 – Apologize! Crisis Communications... 

Pt.I – The Message The college football season started earlier this week.  By now, most of the country has witnessed the highlight from the first televised game, an Oregon loss.  At the conclusion of the game, Oregon tailback LeGarrette Blount punches Boise State linebacker Byron Hout with...